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Warranty and Return Policy


If the buyer purchases a product with operational problems, he has the right to make a warranty claim. In order to provide a proper evaluation, it is necessary that the returned product must not have been used in the event. In addition to the generally known rules, the Buyer is obliged to comply with the conditions laid down in the warranty certificate or in the product instructions, to use and treat the goods in accordance with their durability.


Warranty claims can be made in writing by email to Complaints are sent in writing to the email address mentioned above. The warranty claim must include a written description of the defects being claimed and proof of purchase, warranty certificate or receipt One of the above documents is sufficient to exercise your warranty rights for defects (warranty claim). The warranty period will begin on the day the warranty claim notice is delivered to the Seller


If the product you ordered is not the right one, then we will be able to replace it for you following a written request to our contact email or to the phone number displayed on the website. It is necessary to place a new order for another product. This form of complaint is only possible for paid products and does not apply to products offered as gifts.


To return the product, you must send us the return request by email or phone call, within 30 calendar days of purchase, if the product has not been used. After receiving the email, we will process your refund request as soon as possible.


The seller is responsible that the product sold has the quality and properties of use normally required by the seller or described by the manufacturer and must comply with the requirements of the law regarding the quantity specified and corresponding to the purpose indicated by the seller or for which the product is usually used. The seller is responsible for non-conformities, which occur after the purchase of the product during the warranty period. The seller is not responsible for other problems other than technical ones regarding access to the event or failure to claim the access ticket on time.


If the owner wishes to replace the ticket or has technical problems caused by the seller, he has the right to have that product replaced free of charge, properly and in a timely manner. If the defects cannot be repaired and prevent the correct use of the product, the consumer has the right to exchange the product or withdraw from the purchase and request a refund of the purchase price. . If the defect can be repaired, but due to defects that appear after repair the consumer cannot use the product properly, he has the right to exchange the product or receive a refund of the purchase price of the product.


According to the law on the protection of personal data, the online store Sense4FIT Summit undertakes that any personal data entrusted to it will not be provided to any third party without the consent of the owner of the data, and will not use the personal data entrusted to any commercial offer that is not related to promotion. At the same time, the owner undertakes to delete personal data from its database, at the customer’s request, without giving any reasoning.